Role and Responsibility :

• Responsible for ensuring availability and performance of the supported technology/platform services.
• Initial triaging, and remediation if possible of all P1, P2, P3, and P4 incidents.
• Responsible for escalating incidents from events to CC/SD on outage Incidents.
• Responsible for updating Knowledgebase articles.
• Responsible for incident queue management.
• Responsible for working on Incidents, Changes, Service & Problem Requests.
• Woking on ITIL Process.
• Working on 24/7 support.

Education and Skills :

• Bachelor Degree or equivalent with 0-1 of Operational experience.
• Good communication skills.
• Flexibility to work in shifts on rotational basis covering Americas, EMEA and ASIAPAC regions 24*7
• A self-starter with high levels of drive, energy, resilience and a desire for professional excellence
• Quick learner

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