E2open Off Campus Hiring Fresher For Associate Support Engineer

Eligibility Criteria

Job Title: Associate Support Engineer
Job Type: Full Time
Work Location: Bangalore
Experinence : Fresher


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Roles and Responsibility: 

  • Take ownership of technical issues reported and see problems through to resolution.
  • Actively identify incidents and manage the incident resolution process to provide service recovery.
  • Diagnose, investigate, and identify solutions and/or alternatives to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to appropriate cross functional teams.
  • Provide prompt and accurate response to customers and guide users with simple, step-by-step instructions.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Liaison between cross functional team and customer.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of customer interactions, recording details of inquiries, comments, and complaints, as well as actions taken.
  • Ensure KPIs are met consistently to achieve customer experience excellence.
  • Ensure escalation and production support processes are followed.
  • Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.

Education and Skills

  • Bachelor’s degree in computer science /Information Technology or equivalent.
  • Minimum 0-1 years’ hands-on experience in SQL, Linux and other programming languages.
  • Fundamental understanding of IT service management and the ITIL business process.
  • Understanding of development methodologies, version control and configuration management.
  • Knowledge and experience with database technologies such as Oracle, SQL and JDBC.
  • Experience with JBoss/Tomcat or other web servers preferred.
  • Experience at a global software or consulting firm is an asset.
  • Logical approach and excellent problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Must be able to work well both in a team environment and independently under minimal supervision.
  • Ability and willingness to learn new technologies, on own initiative.

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